Company Overview
InteliMinds BPO Solutions Private Limited is a leading global Business Process Outsourcing company which provides an entire spectrum of business solutions in Outbound Voice Based Services, Customer Support Services and Back-Office Processing Solutions. A combination of operational excellence and deep domain expertise helps us deliver business outcomes beyond operational cost reduction. Our skill and knowledge in business solutions is ranging itself across several industries.
Our services assist clients to:
Build and refine their prospect base
Establish contact with prospects, create awareness through outbound voice, voice mail blasts and e-mail services
Use effective tele-marketing and tele-sales to complement other marketing and sales tools
Provide customer care solutions based on voice and back-office services
Outsource back-office services
Retain customers and carry out win-back campaigns
Obtain customer feedback and carry out C-Sat surveys
Mission Statement
Since its inception, InteliMinds BPO has been strongly governed by its core values. Our mission is to be a best in class provider of impactful solutions to clients globally through deep domain expertise, well defined processes, focus on technology and transparency with our customers. In a nutshell, “performance assured”.
Our Goal
Performance Assured in everything we do. For clients and internally.
The Means to our Goal
- True partnership with clients and owning their business goals
- Transparency in dealing with clients, employees and vendors
- Defined and fluid process to drive continuous improvements
- Create an internal atmosphere of entrepreneurship, and accountability
- Give back to the world we live in
Key Differentiators
Management Team
Our leadership team is responsible for shaping and delivering true value-added outsourcing initiatives for several renowned organizations across the globe.
Domain Expertise
Our team possesses in-depth process knowledge and domain expertise across several service brands, thereby offering solutions that deliver business results.
Process Driven
We follow a structured process driven approach to ensure consistent delivery of tangible results to our clients, on a continuous basis.
Transparency
We are big believers in communication. Working together with clients to achieve business goals that are aligned is truly important to us.
Quality
Quality is non-negotiable. Through a series of initiatives ranging from process definition to training, we ensure the best quality of service.
Leadership Team
Mohamed Nadir
Co-Founder & CEO
Nadir is the founder and Chief Executive Officer of InteliMinds BPO. Prior to co-founding InteliMinds BPO, Nadir was head of operations at ‘Selfinity Solutions Private Limited’, a leading BPO company based in Bangalore where he was responsible for company’s operations, company’s growth and business development. He has also held various senior positions with ‘Nirvana Business Solutions Private Limited’ for several years. His prior experience includes several years with Manipal Informatics Ltd (Outbound Call Center), IMO Communications Pvt. Ltd. (B2B Solutions Provider), etc. Nadir holds an MBA in Operations from Sikkim Manipal University.
Mohamed Shoaib
Co-Founder & Head of Business Development
Mohamed Shoaib is the founder and Head of Business Development of InteliMinds BPO. Shoaib is responsible for identifying and developing new business & markets for Inteliminds, he is also responsible for company’s strategic directions, coordinating and implementing marketing plans designed to maintain and increasing existing business to next level. Prior to joining InteliMinds, Shoaib was VP, Business Development at ‘Selfinity Solutions, a leading BPO company based in Bangalore where he was responsible for new business & strategy. He has also served several years in different positions at ‘Nirvana Business Solutions Private Limited’. His prior experience includes several years with Manipal Informatics Ltd (Outbound Call Center), ICICI, Pantaloons, etc. Shoaib holds Computer Science Degree from Oxford College of Engineering and BBM from Singhania University.
Pratap Thumboochetty
Co-Founder
Pratap Thumboochetty is the co-founder of InteliMinds BPO. Pratap is also Founder & COO of INCITE, a global digital agency based in New York, London and Bangalore. He began his career as a research scientist at the Indian Institute of Science within the Supercomputer Education and Research Center at Bangalore after graduating in Electrical Engineering. He then went on to pursue his MBA at the prestigious Yale School of Management and graduated with a dual concentration in Strategy and International Finance. During his MBA program, Pratap interned with the Federal Communications Commission, helping draft policy and legislation for the Satellite Communications division. After Yale, as a part of Capital One’s Small Business division, Pratap was instrumental in developing new products and creating and growing the Loyalty Program. He then led Capital One’s foray into the Indian consumer lending market. During this time, he was also invited to write an advisory paper to the Ministry of Finance, Government of India, on leveraging data analytics within the Income Tax department. As an independent consultant, Pratap mentored large corporations such as JP Morgan and Barclays Bank, by offering strategic advises services related to India Entry.
Felix Francis
Head of HR & Training
Felix currently works in the capacity of a HR & Training Head for Inteliminds BPO. Prior to Inteliminds BPO, he worked as a Contact Center Manager at “Contact Center International” (CCI) handling an account of the largest retail giants in Dubai, UAE. During his assignment there, he was credited with transforming the company’s business in the Middle East. He has also held various senior positions in the field of HR, Training & Operations with ‘Catalyst1Source, Mega Solutions, Nirvana Business Solutions & America Online Private Limited’ for several years.
He has also worked with many Australian, US & UK clients helping them facilitate and build their business in the Indian sector. [ITES/Education/Telecom domains] Felix Francis has earned his Degree and a MBA in Marketing. He is known to be a successful problem solver, able to deliver technology driven marketing solutions with innovative strategies geared towards increasing growth, service quality and customer retention. He is an entrepreneur at heart who pursues innovation and challenges.
Harsha. P
Head of Operations
Harsha heads Operations at Inteliminds BPO. Prior to Inteliminds BPO, he worked with India’s leading marketing and advertising group DDB Mudra. During his assignment there, he was responsible for setting up and leading operations for India’s largest beer company’s branding activity. Harsha led operations at ‘Selfinity Solutions Private Limited’, a leading BPO company based in Bangalore. He has also held various senior positions in the field of Operations and Training & Operations at Nirvana Business Solutions & Aspinwall Technologies for several years. Harsha holds a Mechanical Engineering degree from APS College of Engineering, Bangalore.
Roy Ralhan
Head of Quality & Performance Improvement
Roy heads the quality & performance improvement Inteliminds. Roy drives quality assurance and programs to ensure quality of service delivery consistently meets and exceeds established standards. He implements necessary certifications/ training for quality adherence across departments.
Roy has previously worked for over 12 years with Nirvana Business Solutions, India. He has extensive experience in managing and leading a variety of outbound and back office projects where he was responsible for ensuring that customer deliverables are measured and meet the qualitative and quantitative standards. Roy holds a MBA in Operations from Bangalore University.
Our Approach
InteliMinds BPO has a well crafted and proven delivery methodology. Our approach is based on clearly mapping expectations, defining measurable milestones, closely monitoring performance, and making course corrections, where necessary. All projects are driven by strategic interventions from senior management to ensure that we don’t just meet client expectations, but significantly over-deliver.
Geography
Technology
Technology forms a cornerstone of InteliMinds BPO’s promise of Performance Assured. Through investments in state-of-the-art technology, we create process efficiency, customer transparency and real time learning that drives quality of output and results.
Our technology infrastructure allows us to:
- Process automation through investments in dialer, routing, etc.
- 100% capture of customer experience to drive performance improvement
- Analytics to ensure quick root-cause analysis and design appropriate actions
- Secure web-based access to all authorized users and clients to ensure protection of IP
- Multiple levels of redundancy including Internet, voice, power and data storage
- End to end audit trail capabilities to drive transparency and accountability
Quality
At InteliMinds BPO, quality is an integral way of life. The organization’s primary objective is to ensure consistent quality delivery and improvement at all stages of the partnership engagement. Productivity gains, which result from quality improvements, are shared with our partners to ensure win-win situations for both parties.
The Inteliminds Way
We operate out of a state-of-the-art facility, located in Bangalore. To truly excel and ensure that “performance assured” becomes a reality for clients, we have the following standards in place:
Compliance with global data and IP protection standards.
Multiple levels of redundancy, including Internet, voice, power and data storage.
Centrally located delivery center that is easily accessible for employees and clients.
Partnership with the best service providers to ensure 24/7 support and stable provisioning of services and products.
An environment where performance and fun-at-work creates a perfect blend. We are big believers in motivating employees to truly bring out their potential.
Hassle-free transportation facilities for our employees that are both safe and convenient.