The sky is the limit to what we do for our clients.

The International Airline Industry is significant part of the global economy. Recently, airlines have realized that they can boost profits and establish brand profile via Frequent Flyer Programs. Typically, airline customers enrolled in this program accumulate frequent-flyer miles that can be redeemed for air travel, other goods or services, or for increased benefits such as travel class upgrades, airport lounge access, or priority bookings.

InteliMinds BPO has been catering to this industry over the last decade, and has significant expertise in the administration of Frequent Flyer Programs and providing customer support. We can work with clients to process flyer forms and capture feedback and personal details transcribed in English. The languages that we support are Arabic, Japanese, Chinese, French, German, Spanish, Portuguese, Russian, Italian and Indian Regional languages. The services we provide to our airline partners demonstrate measurable improvement and yields considerable impact on customer satisfaction.

Services provided to the Airline Industry:

Customer Care/ Support:

  • Customer Sales or Bookings and Reservations
  • Cross Sell and Up Sell of Supplementary Products
  • General Inquiries
  • Cancellations and Reschedules
  • Refund and Exchange Management with SLA Monitoring
  • Email and Online Bookings Fulfillment
  • Itinerary Research
  • Complaints/Correspondence Handling
  • Destination Information
  • Technical Help-desk
  • Customer Satisfaction Surveys & E-mail Processing
  • Chat Support
  • Schedule Change
  • Lost Baggage Handling

Loyalty Management:

  • Member Enrolment
  • Tracking Member Transactions
  • Tier Management
  • Accrual and Redemptions
  • Points Balancing and Expiration
  • Membership Control
  • Partner Management
  • Reporting
  • Segmentation and Data Mining/Analysis


Transaction Processing services for a Leading Airline. A Dual Key Stroke approach to data capture.