Retail Industry

Helping clients understand the Voice of the Customer.

The retail sector is under constant pressure to match the ever increasing and changing needs & demands of the customer. InteliMinds BPO helps retailers understand the “voice of the customer”, and then offers outsourced solutions to deliver measurable results. Our retail services provide focused solutions to help clients achieve strategic business targets in an extremely competitive industry.

Our current clients, including leading retail companies, benefit from our integrated BPO model, which seamlessly merges front and back office business functions. Our unique approach has allowed us to manage our end-to-end customer needs effectively, and to show considerable improvement on a sustained basis.

Our service offerings for the Retail industry include:

  • Customer Care
  • Technical Help desk
  • Order Taking
  • Email Management
  • Loyalty Card Support
  • Chat Support
  • Catalogue Management


Product classification services provided by InteliMinds BPO for a large portal’s shopping site.