Inbound Voice Solutions

Customer delight is our business. Your customers and ours.

Our investment on technology, infrastructure, people, training and development drives InteliMinds BPO’s capabilities in providing world-class Inbound Voice solutions. The outstanding customer support solutions are truly superior in quality, due in large part to our unending focus on keeping our clients delighted. When you outsource your inbound support projects to InteliMinds BPO, you are partnering with a team that has decades of strong experience in the customer support industry. Our agents are efficient and well trained with best-in-class expertise in the area of customer service and project requirements. A stringent evaluation process is conducted, post which the agents are certified by the company to handle calls from clients to deliver “performance assured” on a continuous basis.

Our Inbound Voice solutions include:

Customer Service

  • Complaint Handling and Resolution
  • Inquiry Handling
  • Personal Information Upgradation
  • Product Upgradation
  • Activation and Change of Services
  • Billing and Payment Support
  • Replacement of Product Support

Web & Email Support

  • Web Chat and Collaborative Browsing
  • Web-Enabled Customer Care

Account Management

  • Welcome Calls
  • Client Profile Updating