Information Technology

Driving revenue and profitability, through cost optimization.

The Information Technology industry has continued to grow, despite turbulent market conditions. Technology companies are exploring partnerships with BPO’s to merge strategic front and back office business functions and thereby reduce costs, enhance the customer experience, and drive company top-line and bottom-line growth. We have a detailed understanding of the technology ecosystem and the evolving challenges this industry faces.

Our service offerings for the Technology industry include:

Technical Support

  • Multi-channel support (phone, email, chat, portal/web, remote assist)
  • L1 to L3 troubleshooting/resolution and tech support
  • Services sales and payment acceptance/processing
  • Reporting and analytics
  • Marketing support and campaign management

Customer Service

  • Customer service, order taking, order status, query resolution,
  • Inbound sales, up-sell/cross-sell and campaign response handling
  • Outbound channels for customer surveys, setting appointments, product demo calls, brand awareness survey, follow-up calls and customer satisfaction surveys