The media and entertainment industry seeks customer service outsourcing solutions to create enhanced customer satisfaction, loyalty, low cost-per-subscriber rates, and to offer robust multi-channel services and systems.
InteliMinds BPO’s customer operations helps companies deliver an integrated customer experience with a parallel focus to reduce the cost. Through a number of related offerings in marketing and sales, this service helps to optimize customer interaction over a long period. We provide contact center operations for inbound and outbound interactions to clients across the globe. We support multiple voice and non-voice interaction channels and design a solution that best suits our client business needs.
Our core offerings for the Media & Entertainment Industry include:
Marketing Solutions
Provides product/subscription marketing, customer retention and loyalty
Customer Care
Processes general inquiries, billing, and inbound sales
Prospecting and Sales
Outbound sales, up-sell, cross-sell, and win back
Retail and Channel support
Services to the distributor, service provider, and partner support
Order Management
Ensures processing, fulfillment, and inventory management
Technical support
Multi-channel level 1-3 support
Product testing
Finance and accounting outsourcing
CASE STUDY
Prospect profiling of UK consumers using a Life-Style Survey.